As a leader you are normally responsible for both your own and your people’s performance. Here are 3 things to consider when setting performance targets and key performance indicators (KPIs):
To be successful at anything:
1. The person must want to do it
2. They must have the skills to do it
3. They must be given the chance to do it
If performance in your organisation varies a lot, then you may want to assess it against these 3 criteria. If one of them is currently missing then it’s likely that performance will not be as good as it could be. Now, you know where to start…